| No Responden | Pertanyaan | Total | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
| 1 | 3 | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 28 |
| 2 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 4 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 5 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 6 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 7 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 8 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 9 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 10 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 11 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 12 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 13 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 14 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 15 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 16 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 17 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 18 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 19 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 20 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 21 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 22 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 23 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 24 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 25 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 26 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 27 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 28 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 29 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 30 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 31 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 32 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 33 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 34 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 35 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 36 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 37 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 38 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 39 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 40 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 41 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| Total | 123 |
123 |
123 |
124 |
123 |
123 |
123 |
123 |
123 |
1108 |
| Rata-Rata Pertanyaan | 3.00 |
3.00 |
3.00 |
3.02 |
3.00 |
3.00 |
3.00 |
3.00 |
3.00 |
27.02 |
| Rata-Rata Unsur | 123 / 1 = 123.00 123.00 / 41 = 3.00 |
123 / 1 = 123.00 123.00 / 41 = 3.00 |
123 / 1 = 123.00 123.00 / 41 = 3.00 |
124 / 1 = 124.00 124.00 / 41 = 3.02 |
123 / 1 = 123.00 123.00 / 41 = 3.00 |
123 / 1 = 123.00 123.00 / 41 = 3.00 |
123 / 1 = 123.00 123.00 / 41 = 3.00 |
123 / 1 = 123.00 123.00 / 41 = 3.00 |
123 / 1 = 123.00 123.00 / 41 = 3.00 |
27.02 |
| Rata-Rata Tertimbang Unsur | 123.00 / 41 = 3.00 3.00 X (1/9) 3.00 X 0.111 = 0.33 |
123.00 / 41 = 3.00 3.00 X (1/9) 3.00 X 0.111 = 0.33 |
123.00 / 41 = 3.00 3.00 X (1/9) 3.00 X 0.111 = 0.33 |
124.00 / 41 = 3.02 3.02 X (1/9) 3.02 X 0.111 = 0.34 |
123.00 / 41 = 3.00 3.00 X (1/9) 3.00 X 0.111 = 0.33 |
123.00 / 41 = 3.00 3.00 X (1/9) 3.00 X 0.111 = 0.33 |
123.00 / 41 = 3.00 3.00 X (1/9) 3.00 X 0.111 = 0.33 |
123.00 / 41 = 3.00 3.00 X (1/9) 3.00 X 0.111 = 0.33 |
123.00 / 41 = 3.00 3.00 X (1/9) 3.00 X 0.111 = 0.33 |
3.00 |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
123 |
3.00 |
0.33 |
2 |
Prosedur |
1 |
123 |
3.00 |
0.33 |
3 |
Waktu Pelayanan |
1 |
123 |
3.00 |
0.33 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
124 |
3.02 |
0.34 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
123 |
3.00 |
0.33 |
6 |
Kompetensi Pelaksana |
1 |
123 |
3.00 |
0.33 |
7 |
Perilaku Pelaksana |
1 |
123 |
3.00 |
0.33 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
123 |
3.00 |
0.33 |
9 |
Sarana Dan Prasarana |
1 |
123 |
3.00 |
0.33 |
| Indexs Survey Kepuasan Masyarakat | 3.00 ( Kurang Baik ) | ||||
| Konversi | 75.07 | ||||
| Mutu Pelayanan | C (Kurang Baik) | ||||